Refund policy
At Fines Foam we want you to love how you sleep. Every product comes with a 100-Night Trial, which starts on the day your order is delivered.
The 100-Night Trial
If it isn't right, email us at support@finesfoam.com within your 100-Night Trial and, your choice, we will swap your color or size or refund the price you paid for the items you return, subject to the conditions below. Returns and swaps are free anywhere in the United States: we pay the shipping both ways and email you a prepaid UPS return label.
If you swap to a size that costs more or less, we charge or refund the difference.
Once your 100-Night Trial has ended, we can no longer accept change-of-mind returns or exchanges. This does not affect your rights if an item is faulty.
Condition of returned items
To be eligible for a return, items must be clean and free from stains, damage and pet hair. Please return them in their original packaging if you still have it. Normal signs of use, such as washing, crinkling or the odd pulled thread, are not damage.
We inspect every return. If an item arrives damaged or unhygienic, we may decline the return or deduct the reasonable cost of cleaning or repairing it, never more than the price you paid. We will email you photos and the amount before refunding.
Sending your return
Please ship your return within 14 days of starting it, while your prepaid label is valid. If your label expires before you send your return, email us and we will issue a new one.
Bundles, free gifts and offers
If you return part of a bundle such as The Complete Bed, the bundle discount no longer applies: the pieces you keep are charged at their regular price at the time of purchase, and we refund the difference.
If you received a free pillowcase set with a blanket and you return the blanket, please return the free pillowcase set too. If it is not returned, its regular price at the time of purchase (currently $41) will be deducted from your refund.
Items bought in a final clearance sale are final sale and cannot be returned or exchanged unless they are faulty.
Damaged or faulty items
Every order is checked and packed by hand before it leaves us. If something arrives damaged or faulty, please take photos of the problem and email us at support@finesfoam.com as soon as possible, and we will make it right.
Refunds
Once we have received and inspected your return, we will email you to confirm your refund. Refunds go back to your original form of payment and usually take 2–5 business days to appear, depending on your bank or payment provider. If it takes longer, please contact your bank or payment provider. Standard shipping is free; if you paid for express shipping, that charge is not refundable.
Bought as a Christmas gift?
Orders placed between September 6 and December 24, 2026 and registered with us as a gift by December 24, 2026 have their 100-Night Trial start on December 25, 2026, or on the delivery date if that is later. That gives the person receiving the gift until April 4, 2027 to swap it or return it.
To register a gift, reply to your order confirmation email with the word "gift", or email support@finesfoam.com with your order number. We will confirm the new dates by email. Either the buyer or the recipient can arrange a swap or return by quoting the order number. Refunds go to the original form of payment. All other conditions of this policy apply.
Contact
Fines Foam
911 166th Ave SE
Bellevue, WA 98008
United States
support@finesfoam.com